Intermediate
[SSA]
SSA

[Certified Sales Support Associate Planning Program] SSA26051 : Sales Support Associate Daily Planning, Leader Reporting & KPI Discipline

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Overview
Curriculum
  • 15 Sections
  • 46 Lessons
  • 1 Quiz
  • 1h 30m Duration
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Module 1: Role of Sales Support Associate
2 Lessons
  1. 1.1 Main Role
  2. 1.2 Main Responsibilities
Module 2: Weekly Planning Workflow
4 Lessons
  1. 2.1 When should SSA plan?
  2. 2.2 Weekly Planning Timeline
  3. 2.3 Why plan before Monday?
  4. 2.4 Weekly Planning Rule
Module 3: Daily Planning Workflow
3 Lessons
  1. 3.1 Daily Work Structure
  2. 3.2 Daily Morning Checklist
  3. 3.3 Daily End-of-Day Checklist
Module 4: SSA Tracker Reporting
4 Lessons
  1. 4.1 Purpose of SSA Tracker
  2. 4.2 Difference Between SSA Tracker and HR.MY
  3. 4.3 SSA Tracker Columns
  4. 4.4 Example SSA Tracker Entry
Module 5: Daily KPI Update Requirement
4 Lessons
  1. 5.1 Does SSA need to update KPI daily?
  2. 5.2 Why daily KPI update is important
  3. 5.3 Daily KPI Items
  4. 5.4 KPI Discipline Rule
Module 6: Medien HR.MY Portal Usage
3 Lessons
  1. 6.1 Purpose of HR.MY
  2. 6.2 HR.MY Work Categories
  3. 6.3 HR.MY Usage Rule
Module 7: Leader Reporting & Escalation
4 Lessons
  1. 7.1 Normal Daily Reporting
  2. 7.2 When to WhatsApp the Leader
  3. 7.3 When to Call the Leader Immediately
  4. 7.4 Daily Leader Update Template
Module 8: Weekly Meeting & Review
4 Lessons
  1. 8.1 Is daily meeting required?
  2. 8.2 Meeting Cadence
  3. 8.3 Monday Weekly Planning Meeting
  4. 8.4 Friday Weekly Review
Module 9: SOP Summary
2 Lessons
  1. 9.1 Daily SOP
  2. 9.2 Weekly SOP
Module 10: Passing Criteria
1 Lesson
  1. Assessment Item Requirement
Module 11: Practical Exercise
4 Lessons
  1. Exercise 1: Daily Planning
  2. Exercise 2: SSA Tracker Update
  3. Exercise 3: Leader Escalation
  4. Exercise 3: Leader Escalation
Module 12: Passing Criteria
Q&A
10 Lessons
  1. Q1: Should SSA plan on Monday morning or one week earlier?
  2. Q2: Why is Friday planning better than Monday planning?
  3. Q3: Does SSA need to update KPI daily?
  4. Q4: Is SSA Tracker the same as HR.MY?
  5. Q5: Does SSA need a daily meeting with the leader?
  6. Q6: When should SSA WhatsApp the leader?
  7. Q7: When should SSA call the leader instead of WhatsApp?
  8. Q8: What time is recommended for weekly planning meeting?
  9. Q9: What time is recommended for weekly review?
  10. Q10: What should SSA do before clock-out?
Final SOP
1 Lesson
  1. The best operating rhythm for SSA is:
Assessment Quiz
1 Quiz
  1. [Certified Sales Support Associate Planning Program] SSA26051 : Sales Support Associate Daily Planning, Leader Reporting & KPI Discipline

Course Code: SSA26052
Course Title: [Certified Sales Support Associate Planning Program] SSA26051 : Sales Support Associate Daily Planning, Leader Reporting & KPI Discipline
Target Learners: Sales Support Associate, Outlet Sales Support Associate, Sales Support Leader
Working Days: Monday to Friday
Working Hours: 9:00 AM – 5:30 PM
Systems Used: SSA Tracker Google Sheet and Medien HR.MY Portal App

Course Introduction

This course trains Sales Support Associates to plan weekly and daily activities, update SSA Tracker correctly, report KPI progress to their leader, and use Medien HR.MY portal app properly for clock-in, clock-out, and work activity category recording.

The purpose is to make sure all Sales Support Associate activities are structured, trackable, and aligned with company sales, business development, customer support, and operational goals.

Learning Objectives

By the end of this course, learners should be able to:

  1. Prepare weekly planning before the new working week starts.
  2. Confirm weekly priorities with the leader every Monday morning.
  3. Update daily KPI and activity progress in SSA Tracker.
  4. Differentiate between HR.MY attendance record and SSA Tracker performance reporting.
  5. Use the correct HR.MY category for BD, OSA Day, JOB, Admin, and Travelling.
  6. Report urgent issues to the leader using the correct escalation method.
  7. Understand when daily meetings are required and when tracker updates are sufficient.
  8. Complete weekly review and next-week planning every Friday.

Course Structure

Module Topic
Module 1 Role of Sales Support Associate
Module 2 Weekly Planning Workflow
Module 3 Daily Planning Workflow
Module 4 SSA Tracker Reporting
Module 5 Daily KPI Update Requirement
Module 6 Medien HR.MY Portal Usage
Module 7 Leader Reporting & Escalation
Module 8 Weekly Meeting & Review
Module 9 Q&A
Module 10 Assessment Quiz

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