Shipping Policy


  1. MEDIEN.MY currently ships within MALAYSIA and SINGAPORE only.
  2. Upon checkout, select “Delivery” and fill in the correct address, contact & name for parcel to deliver to.
  3. Order/ Delivery status able to keep track on “MY ACCOUNT” under Member Login page.


3rd Party Logistic Delivery

We deliver orders every WORKING DAY from MONDAY to FRIDAY. Detail timeline as below:

  • 1st  day packing and handling from MediEn warehouse.
  • 2nd – 4th days for Courier Company to reach customer at Peninsular Malaysia and Singapore
  • 3rd – 5th  days for Courier Company to reach customer at East Malaysia Malaysia


  • For Self-Collection, please allow a maximum of 3 working days for the goods to reach our branch showroom or service center throughout MALAYSIA and SINGAPORE


  • Our quality control department will have a thorough check before order being send out. Well-secured packaging will be applied to every product sent.


  • It is the customer’s obligation to provide the correct information (delivery address, contact & receiver) upon checkout. MEDIEN.MY is not obligated to resend the parcel to the correct address on our expenses.
  • When receiving the parcel, please check before signing the consignment, in case there are any loss/damage during the delivery process.