Established in 2011, Medien Group provides integrated sleep and respiratory care solutions in Malaysia. We bring together CPAP and BiPAP equipment, oxygen solutions, ventilator support, technical servicing and brand-independent patient management through Medien MaxTrack. We support patients, hospitals and clinics from screening support and therapy setup to follow-up and equipment maintenance.
Breathe Better. Sleep Better. Live Better.
Philips Respironics relationship in Malaysia
Medien Sdn Bhd is listed in Philips’ official Malaysian distributor directory. This external reference helps customers verify our distributor relationship. For current product availability, warranty arrangements and device servicing, contact the Medien team.
Why choose Medien for sleep and respiratory support?
Support across the care journey. Patients and healthcare teams can coordinate equipment trials, setup, education, follow-up and technical service through the Medien group.
Brand-independent monitoring. Medien MaxTrack supports suitable patient monitoring programmes across CPAP, BiPAP and oxygen equipment brands. Follow-up can continue when equipment changes, subject to programme suitability.
Equipment and service coordination. Equipment supply and technical support work alongside patient management, helping users find the right contact when they need setup guidance, assessment or maintenance.
A Malaysian team and local infrastructure. Our Penang and Sunway locations provide contact points for enquiries and service coordination. MaxTrack uses dedicated local server infrastructure for patient data hosting.
Our companies and their roles
Medien Sdn Bhd is the holding company. The group’s operating businesses have distinct responsibilities:
Medien (M) Sdn Bhd — equipment supply and technical service
Medien (M) Sdn Bhd handles medical equipment importation and distribution, logistics, technical servicing, maintenance and product compliance support within the group. Contact our team to confirm current product availability, warranty coverage and service eligibility for your device.
Medien MaxTrack Sdn Bhd — solutions and patient management
Medien MaxTrack supports sleep and respiratory programmes, patient education, therapy setup and follow-up. Its brand-independent patient management approach supports monitoring across CPAP, BiPAP, portable oxygen concentrators and stationary oxygen equipment, subject to the programme and device capabilities.
MaxTrack provides dedicated web and app access for patient management, with patient data hosted on a dedicated local server in Malaysia. TDUX Advanced Sleep Analysis is for internal clinician use only and is undergoing clinical validation at HUKM. Screening and monitoring information supports clinical review; diagnosis and treatment decisions remain with the treating clinician.
PAPLAB Sdn Bhd — OEM assembly and development
PAPLAB focuses on OEM assembly and medical device development, including portable oxygen concentrators, suction pumps and oxygen monitoring solutions. Product availability is subject to applicable regulatory requirements.
Sleep and respiratory support in Malaysia
Our team helps patients and healthcare professionals coordinate the equipment and support needed at each stage:
- Sleep screening and diagnostic workflow support in coordination with healthcare professionals.
- CPAP and BiPAP trials, equipment setup, mask guidance and patient education.
- Portable and stationary oxygen equipment solutions.
- Ventilator equipment support and user training.
- Patient monitoring and therapy follow-up through suitable MaxTrack programmes.
- Equipment assessment, repair, servicing and maintenance.
For equipment faults and maintenance enquiries, see our CPAP and BiPAP repair service or oxygen concentrator repair service. Device assessment determines repair options, parts availability and quotation.
Support for hospitals and clinics
Medien works with government and private hospitals, ENT and respiratory specialists, sleep laboratories and clinics. Programme support includes screening workflows, equipment demonstrations, patient therapy trials, staff education and follow-up coordination. Healthcare teams can contact us to discuss their clinical workflow, equipment requirements and patient support needs.
Malaysian coverage and service coordination
We coordinate support across Klang Valley, the Northern and Southern regions, the East Coast, Sabah and Sarawak. Contact us to confirm arrangements for your location, including equipment delivery, servicing and programme support. Available arrangements depend on your location and the equipment or programme required.
Penang and Sunway contact points
- Penang: 105-07-06 Hexagon Tech Park, Jalan Gurdwara, 10300 Georgetown, Penang, Malaysia.
- Sunway, Selangor: B-3-2, Level 3, Sunway Geo Avenue, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia.
Check our locations and contact details and arrange an appointment before visiting.
Financial assistance documentation
Where applicable, our team can help patients prepare equipment quotations and supporting documentation for assistance or withdrawal applications involving PeKa B40, JPA, KWSP, zakat, JPA pension arrangements and PERKESO. Eligibility, covered equipment, required documents and approval depend on the relevant agency and current scheme rules. Assistance is not guaranteed.
Our purpose
Our ambition is to make Medien the first choice for integrated sleep and respiratory care support in Malaysia, while building a wider presence in Southeast Asia. Our mission is to improve access to equipment, patient support and reliable technical service through coordinated clinical programmes, distribution and local assembly.
Frequently asked questions
What does Medien Group do?
Medien Group supplies and supports sleep and respiratory equipment in Malaysia. Its operating businesses cover distribution and servicing, patient management programmes, and OEM assembly.
Where can I verify Medien’s Philips distributor relationship?
Philips’ official Malaysian distributor directory lists Medien Sdn Bhd. You can view the Philips directory and contact our team about current equipment supply and service arrangements.
Is Medien MaxTrack limited to Philips equipment?
Medien MaxTrack uses a brand-independent approach to patient management. Suitable programmes can support oxygen monitoring and follow-up for patients using different CPAP, BiPAP and oxygen equipment brands.
Can hospitals and clinics work with Medien?
Yes. Healthcare teams can enquire about sleep and respiratory programmes, equipment supply, patient support, training and service coordination.
Where can I arrange CPAP or oxygen equipment servicing?
Contact Medien to arrange an assessment through the CPAP repair service or oxygen concentrator repair service. Provide your model, device fault and location so the team can advise on the next step.
Speak to the Medien team
Patients and caregivers: enquire about equipment, trials, setup or servicing. Hospitals and clinics: discuss equipment supply, patient management programmes or staff training.
Call 1800 18 2899, WhatsApp the customer care team, or email office@medien.my. See our locations page for visit arrangements. Tell us your location and the support you need.
