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[Certified Sales Support Associate Candidate Pre-Employment Assessment Program] SSA-C26051 : Pre-Employment Assessment Program with Q&A and Multiple Choice Assessment Quiz

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Overview
Curriculum
  • 17 Sections
  • 62 Lessons
  • 1 Quiz
  • 2h Duration
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Module 1: Company & Role Introduction
3 Lessons
  1. Learning Objective
  2. Key Learning Content
  3. Important Understanding
Module 1 Q&A
3 Lessons
  1. Q1. What is the main purpose of a Sales Support Associate?
  2. Q2. Is Sales Support Associate only an admin job?
  3. Q3. Why is product knowledge important for SSA?
Module 2: Sales Support Associate Mindset
3 Lessons
  1. Learning Objective
  2. Key Learning Content
  3. Unacceptable Behavior
Module 2 Q&A
4 Lessons
  1. Q1. What attitude is most important for a new SSA candidate?
  2. Q2. What should SSA do when unsure about product information?
  3. Q3. Why is “waiting to be chased” a poor working attitude?
  4. Q4. What should SSA do if a task cannot be completed on time?
Module 3: Product Portfolio Foundation
8 Lessons
  1. Learning Objective
  2. 3.1 CPAP
  3. 3.2 BiPAP
  4. 3.3 Ventilator
  5. 3.4 Oxygen Concentrator
  6. 3.5 O₂ Ring
  7. 3.6 Home Sleep Test
  8. 3.7 CPAP Trial
Module 3 Q&A
5 Lessons
  1. Q1. What is CPAP used for?
  2. Q2. What is the difference between CPAP and BiPAP?
  3. Q3. What is an oxygen concentrator used for?
  4. Q4. Can SSA advise a patient whether they need oxygen therapy?
  5. Q5. What does the O₂ Ring monitor?
Module 4: Medien MaxTrack & Monitoring Solution
4 Lessons
  1. Learning Objective
  2. Key Learning Content
  3. Key Monitoring Terms
  4. Important Rule
Module 4 Q&A
4 Lessons
  1. Q1. What is Medien MaxTrack?
  2. Q2. What does ODI mean?
  3. Q3. Can SSA tell a patient that they have sleep apnea based on MaxTrack result?
  4. Q4. How does MaxTrack support sales?
Module 5: Daily Planning, Reporting & KPI Discipline
4 Lessons
  1. Learning Objective
  2. Key Learning Content
  3. Daily Reporting Format
  4. Sample Daily Plan
Module 5 Q&A
4 Lessons
  1. Q1. Why must SSA update daily task status?
  2. Q2. When should daily report be updated?
  3. Q3. What happens if SSA does not update task status?
  4. Q4. Should SSA plan only after reaching office?
Module 6: Customer, Dealer & WhatsApp Communication
2 Lessons
  1. Learning Objective
  2. Communication Standard
Module 6 Q&A
4 Lessons
  1. Q1. What should SSA avoid when replying to customers?
  2. Q2. Why is WhatsApp communication important?
  3. Q3. What should SSA do before confirming stock availability?
  4. Q4. What should SSA do if customer symptoms sound serious?
Module 7: Hospital / Clinic / Doctor Support Workflow
4 Lessons
  1. Learning Objective
  2. Basic Workflow
  3. SSA Responsibilities
  4. SSA Must Not Do
Module 7 Q&A
3 Lessons
  1. Q1. What should SSA do after a clinic meeting?
  2. Q2. Can SSA offer discount without approval?
  3. Q3. Why is follow-up important after a doctor, clinic briefing or OSA day?
Module 8: Compliance, HR Rules & Professional Conduct
3 Lessons
  1. Learning Objective
  2. Key Rules
  3. Medical Device Responsibility
Module 8 Q&A
4 Lessons
  1. Q1. Why must patient information be protected?
  2. Q2. What should SSA do when receiving a customer complaint?
  3. Q3. Can SSA use company device for personal purpose?
  4. Q4. Why is attendance discipline important?
Assessment Quiz
1 Quiz
  1. [Certified Sales Support Associate Candidate Pre-Employment Assessment Program] SSA-C26051 : Pre-Employment Assessment Program with Q&A and Multiple Choice Assessment Quiz

Pre-Employment Assessment Program 

Course Code: SSA-C26051
Course Title: Certified Sales Support Associate Candidate Pre-Employment Assessment Program
Target Learner: Sales Support Associate Candidate
Purpose: To assess candidate suitability before employment offer
Final Outcome: Candidate who passes this program may proceed to final interview / employment offer approval.

1. Course Purpose

This program is designed to evaluate whether a Sales Support Associate candidate is suitable to join Medien.

The candidate will be assessed on:

  1. Discipline and daily planning mindset
  2. Basic product understanding
  3. Sales support ability
  4. Customer and dealer communication skill
  5. Reporting and KPI discipline
  6. Compliance and professionalism
  7. Problem-solving and attitude
  8. Ability to follow SOP and leader instruction

This LMS is not only for training. It is also a pre-employment screening assessment.

2. Candidate Passing Criteria

Assessment Component Passing Requirement
LMS Completion 100%
Q&A Review Completed
Assessment Quiz Minimum 100%
Practical Task Submission Completed
Final Candidate Evaluation Suitable / Recommended
Management Approval Required before offer
 

3. Course Learning Outcomes

After completing this program, the candidate should be able to:

Understand the role of a Sales Support Associate.

Explain basic Medien products and solutions.

Understand the importance of daily task planning and reporting.

Communicate professionally with customers, dealers, clinics, hospitals, and internal leaders.

Understand basic compliance requirements in medical device sales support.

Respond correctly to common customer and sales support situations.

Show discipline, ownership, and responsibility before employment.

4. Course Modules

Module Title
Module 1 Company & Role Introduction
Module 2 Sales Support Associate Mindset
Module 3 Product Portfolio Foundation
Module 4 Medien MaxTrack & Monitoring Solution
Module 5 Daily Planning, Reporting & KPI Discipline
Module 6 Customer, Dealer & WhatsApp Communication
Module 7 Hospital / Clinic / Doctor Support Workflow
Module 8 Compliance, HR Rules & Professional Conduct
Module 9 Candidate Practical Assessment
Module 10 Final Multiple Choice Assessment Quiz

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