Intermediate
[HR][SSA]
Human Resources SSA

[Certified Sales Support Associate Performance Enhanced Program] R26051 : Medien Group Sales Support, MaxTrack, CPAP Trial, Sleep Test, Reimbursement & Field Execution System

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Overview
Curriculum
  • 24 Sections
  • 101 Lessons
  • 1 Quiz
  • 3h Duration
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SECTION 1: Welcome and Introduction to Medien Group
5 Lessons
  1. 1.1 Company Overview
  2. 1.2 Mission
  3. 1.3 Vision
  4. 1.4 Values and Culture
  5. 1.5 Product Portfolio and Market Presence
SECTION 2: Product Knowledge Essentials
4 Lessons
  1. 2.1 CPAP
  2. 2.2 BiPAP
  3. 2.3 Portable Oxygen Concentrators
  4. 2.4 Oxygen Concentrators
SECTION 3: Solutions Offered
4 Lessons
  1. 3.1 Type 3 Home Sleep Test
  2. 3.2 Medien MaxTrack Solution
  3. 3.3 Home CPAP Trial Program with Medien MaxTrack
  4. 3.4 PAPNAP Program with MaxTrack, Philips Flex-Demo, DreamMapper 3 and Care Orchestrator
SECTION 4: Pitching & Lead Conversion Strategy
6 Lessons
  1. 4.1 Generating Leads from Doctors
  2. 4.2 Approaching the Patient
  3. 4.3 Common Objections and How to Handle
  4. 4.4 Building Rapport with Medical Staff
  5. 4.5 Engaging Patient and Caregivers
  6. 4.6 Ethical Sales Practices
SECTION 5: Technical Training & Troubleshooting
2 Lessons
  1. 5.1 Basic Device Setup and Education
  2. 5.2 Common Patient Issues & Responses
SECTION 6: Compliance, Documentation and Follow-Up
2 Lessons
  1. 6.1 Documentation
  2. 6.2 Aftercare and Sales Closure
SECTION 7: KPIs and Success Metrics
3 Lessons
  1. 7.1 KPI Incentive
  2. 7.2 Sales Target
  3. 7.3 Sales Commission
SECTION 8: Physician Engagement
3 Lessons
  1. 8.1 Physician Engagement Objective
  2. 8.2 Engagement Flow
  3. 8.3 Physician Engagement Types
SECTION 9: Roleplay Script — Pitching a Referred Patient
2 Lessons
  1. Objective
  2. Script
SECTION 10: Lead Scenario — ENT Referral to Trial and Follow-Up
2 Lessons
  1. Scenario
  2. Step-by-Step Lead Flow
SECTION 11: Brand & Device Training Sessions (SSA must complete training and practical assessment for each device.)
24 Lessons
  1. 11.1 Mask Fitting
  2. 11.2 PAP Device Setup
  3. 11.3 Oxygen Device Setup
  4. 11.4 Clinical / Application Training
  5. 11.5 https://www.medien.com.my/user-guide.html
  6. Nasal Mask Fitting - PHILIPS Wisp
  7. Nasal Mask Fitting - PHILIPS Dream Wisp
  8. Under The Nose Mask Fitting - PHILIPS Dream Wear UTN
  9. Full Face Mask Fitting - PHILIPS Dream Wear FFM
  10. Mask Cleaning Instructions - PHILIPS Wisp (Mandatory: Clean CPAP mask and tubing after each trial use, except the headgear. Management will issue strict warnings to any team member failing to comply.)
  11. Setup - PHILIPS Dreamstation CPAP Auto
  12. PHILIPS RESPIRONICS DreamStation PAP: Adjusting mask and tube
  13. Setup - PHILIPS Dreamstation Go CPAP
  14. Understanding feedback from the DreamStation | Philips | Sleep therapy system
  15. Setup - PHILIPS Dream Station BIPAP Avaps
  16. When to use AVAPS mode in noninvasive ventilation? What is AVAPS?
  17. Starting ventilation with the new Trilogy Evo ventilator | Philips | Sleep and Respiratory Care
  18. Setting up circuits with the new Trilogy Evo ventilator | Philips | Sleep and Respiratory Care
  19. Configuring accessories with the new Trilogy Evo ventilator | Philips | Sleep and Respiratory Care
  20. Setup - OXTM Venus 5 Portable Oxygen Concentrator
  21. Alice NightOne Patient Setup | Philips | Sleep Diagnostic Testing
  22. Application - PHILIPS Alice Night One HST
  23. Philips Respironics EVERFLO Oxygen Concentrator Operating Instructions
  24. Paplab OxyBreath Mini J5 Oxygen Concentrator Operating Instructions (BM)
SECTION 12: Device Manual Review Protocol
2 Lessons
  1. 12.1 Devices to Review
  2. 12.2 Manual Review Checklist
SECTION 13: Tools and Resources
1 Lesson
  1. SSA must learn company tools:
SECTION 14: BD Execution for Medien MaxTrack Solutions
3 Lessons
  1. 14.1 BD Target Channels
  2. 14.2 BD SWOT Requirement
  3. 14.3 BD Same-Day Update
SECTION 15: CPAP Trial, PAPNAP, Sleep Test & MaxTrack Workflow
3 Lessons
  1. 15.1 CPAP Trial Workflow
  2. 15.2 PAPNAP Workflow
  3. 15.3 Sleep Test Workflow
SECTION 16: Respiratory Solution Workflow — POC, LTOT, BiPAP & Ventilator
3 Lessons
  1. 16.1 Medien MaxTrack 6MWT with POC
  2. 16.2 Medien MaxTrack with LTOT Track
  3. 16.3 BiPAP and Ventilator with MaxTrack
SECTION 17: Patient Device Reimbursement Documentation
3 Lessons
  1. 17.1 SSA Role
  2. 17.2 Document Checklist
  3. 17.3 Reimbursement SOP
SECTION 18: Separate Policy Module — KPI
3 Lessons
  1. 18.1 SSA KPI Scorecard
  2. 18.2 KPI Gate
  3. 18.3 KPI Rating
SECTION 19: Separate Policy Module — Commission Scheme
4 Lessons
  1. 19.1 Commission Eligibility
  2. 19.2 Commission Formula
  3. 19.3 SSA Commission Table
  4. 19.4 Commission Void Rule
SECTION 20: Separate Policy Module — Allowance & Claims
3 Lessons
  1. 20.1 SSA Allowance
  2. 20.2 Claim Approval Rule
  3. 20.3 Claim Rejection
SECTION 21: Separate Policy Module — SOP & HR Compliance
3 Lessons
  1. 21.1 HR Compliance Requirement
  2. 21.2 HR Progressive Action
  3. 21.3 Non-Compliance Examples
SECTION 22: Q&A
15 Lessons
  1. Q1. What is the main role of SSA?
  2. Q2. Can SSA diagnose a patient?
  3. Q3. Can SSA change CPAP, BiPAP or ventilator settings?
  4. Q4. When must KPI table be updated?
  5. Q5. What happens if KPI table is updated late?
  6. Q6. What form is used for commission submission?
  7. Q7. When must #CIS be submitted?
  8. Q8. When is approved commission paid?
  9. Q9. Is commission subject to KPI percentage?
  10. Q10. What is the SSA KPI focus?
  11. Q11. What is BD SWOT?
  12. Q12. Can SSA support private and government hospitals?
  13. Q13. What is the role of MaxTrack in CPAP trial?
  14. Q14. What is Medien MaxTrack 6MWT with POC?
  15. Q15. What happens after repeated SOP breach?
SECTION 23: Assessment Quiz
1 Quiz
  1. [Certified Sales Support Associate Performance Enhanced Program] R26051 : Medien Group Sales Support, MaxTrack, CPAP Trial, Sleep Test, Reimbursement & Field Execution System
Final commitment:
1 Lesson
  1. Statement

LMS: Certified Sales Support Associate Performance Enhanced Program

Medien Sales Support, MaxTrack, CPAP Trial, Sleep Test, Reimbursement & Field Execution System

Target Learner: Sales Support Associate, SSA, Senior SSA, Acting Ground Sales Lead support team
Certification Title: Certified Medien Sales Support Associate
Main Objective: Build a disciplined SSA team that supports sales growth, doctor engagement, patient conversion, device trial, MaxTrack adoption, reimbursement documentation, troubleshooting, and aftercare.

Company Sales Direction:
Medien must become a stronger sleep and respiratory care solution company by combining Philips device strength + Medien MaxTrack + CPAP Trial + Sleep Test + POC / LTOT / BiPAP / Ventilator support + proper documentation + aftercare follow-up.

LMS Structure

Section Title
Section 1 Welcome and Introduction to Medien Group
Section 2 Product Knowledge Essentials
Section 3 Solutions Offered
Section 4 Pitching & Lead Conversion Strategy
Section 5 Technical Training & Troubleshooting
Section 6 Compliance, Documentation & Follow-Up
Section 7 KPI and Success Metrics
Section 8 Physician Engagement
Section 9 Roleplay Script: Pitching a Referred Patient
Section 10 Lead Scenario: ENT Referral to Trial and Follow-Up
Section 11 Brand & Device Training Sessions
Section 12 Device Manual Review Protocol
Section 13 Tools and Resources
Section 14 BD Execution for Medien MaxTrack Solutions
Section 15 CPAP Trial, PAPNAP, Sleep Test & MaxTrack Workflow
Section 16 Respiratory Solution Workflow: POC, LTOT, BiPAP & Ventilator
Section 17 Patient Device Reimbursement Documentation
Section 18 Separate Policy Module: KPI
Section 19 Separate Policy Module: Commission Scheme
Section 20 Separate Policy Module: Allowance & Claims
Section 21 Separate Policy Module: SOP & HR Compliance
Section 22 Q&A
Section 23 Assessment Quiz

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