[Certified Admin Assistant Program] AA26061 : Sales Operation, Inventory, AR Follow-Up, Filing & Basic RA Documentation Support

Course Purpose

This LMS is designed to train an Admin Assistant to support daily business operations in a structured, accurate, and SOP-compliant manner.

The role focuses on:

1. Sales operation administrative support
2. Inventory documentation and stock movement records
3. Accounts Receivable follow-up only
4. Proper filing and document control
5. Basic Regulatory Affairs documentation support

This course does not train the staff to handle supplier payment, Accounts Payable, banking, full finance responsibility, MDA submission, product registration, or RA decision-making.

Learning Objectives

By the end of this course, the staff should be able to:

1. Prepare and check basic sales documents accurately.
2. Update customer, sales, stock, and AR records correctly.
3. Understand stock in, stock out, transfer, return, and serial number tracking.
4. Follow up customer payment status professionally.
5. Maintain proper filing for sales, inventory, AR, and basic RA documents.
6. Understand basic medical device documentation and traceability requirements.
7. Escalate problems to the correct superior without delaying operation.
8. Avoid common admin mistakes that affect sales, finance, inventory, audit, and compliance.

Important Compliance Awareness

For medical device businesses in Malaysia, staff must understand that sales and inventory records are not just admin documents. They support product traceability, customer safety, warranty, complaint handling, audit readiness, and regulatory compliance.

The Medical Device Authority Malaysia states that medical device registration and establishment licensing are regulated under Medical Device Acts 737, and MDA’s public register allows verification of registered medical devices and licensed establishments.

MDA guidance also states that distribution records are required to be established and maintained for medical devices. This is why serial number, model number, customer record, delivery record, and stock movement records must be accurate.

For this role, the Admin Assistant only provides basic RA documentation support such as filing certificates, manuals, product labels, distribution records, complaint records, and audit folders. The staff is not authorized to submit, approve, sign, or make regulatory decisions.